Just like any profession that involves dealing with the public, nursing can mean working with people that are difficult in a manner of ways. You can run into all reactions including defensiveness, anger, fear, demandingness, hysteria and a whole list of other things And that’s just the patients, not the families that you need to work with and work around.
Add in medications or diseases that can cause confusion, drowsiness or agitation, and it’s a whole new ball game of trying to give the best care, professionalism, and empathy. But there are useful strategies in handling the unrelenting, frustrated, unpleasant or uncooperative patients. Learn what they are here
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